FAQ
Can I use one subscription across multiple accounts?
Yes. Licensing is User-Based (UBL) and tied to your NinjaTrader username—not a single account or PC. You may run the strategy across evaluation, funded, and personal accounts you control under that username.
What can I change in the strategy?
You can adjust Contracts only. All other parameters are locked to protect the edge and reduce configuration errors.
How do I access billing or cancel?
Use the Customer Portal to update cards, view invoices, or cancel anytime. Access remains through your paid period.
How is my license activated?
Your Welcome Email includes your license key and the download link. Import the file via Tools → Import → NinjaScript Add-On and apply the strategy on an NQ 1-Minute chart.
Can I change my NinjaTrader username later?
Email support@steadyalgo.com and we’ll re-issue your license to the new username.
Lost the download or need to reinstall?
Open the original Welcome Email, or contact support to have the download link re-sent. Your active subscription allows re-installs.
Do you offer refunds?
Subscriptions renew monthly and are generally non-refundable, but you can cancel anytime in the Customer Portal to prevent future renewals.